Terms of service

These Terms of Service (“Terms”) constitute a binding legal agreement between you and Kitsch LLC (“we”, “us”, “our”). These Terms govern your access and use of the website located at https://kltsch.it.com (the “Site”), all services, content and product purchases offered via the Site. By accessing, browsing, registering an account or placing an order on the Site, you agree to comply fully with these Terms. If you do not accept these Terms, you may not use our Site or purchase any products.

1. Eligibility

You must be at least 18 years of age to use this Site. If you are under 18, you may only use the Site under supervision and consent of a parent or legal guardian. You warrant that all information you submit during account registration and checkout is true, accurate and complete.

2. Account Registration

You may create a user account to save shipping details, view order history and receive promotions. You are responsible for maintaining the confidentiality of your account login credentials. All activities conducted under your account are your sole responsibility. You must notify us immediately of any unauthorized account access. We reserve the right to suspend or terminate accounts suspected of fraud, abuse or violation of these Terms.

3. Product & Order Terms

All product descriptions, images, pricing and availability are subject to change without prior notice. Images are for illustration only; actual items may have minor color or appearance variations.
Prices displayed on the Site do not include shipping fees, taxes, customs duties or import fees for international orders unless explicitly stated.
We reserve the right to correct pricing errors. If an item is listed at an incorrect price due to typographical or system error, we may cancel your order and notify you.
Placing an order constitutes an offer to purchase. An order is only accepted once we dispatch your goods. We have the right to refuse or cancel any order for any reason, including suspected fraudulent transactions, restricted delivery destinations or inventory shortages.
Gift cards purchased through the Site are subject to separate gift card terms and cannot be exchanged for cash except where required by law.

4. Shipping, Delivery & Risk of Loss

Shipping timelines are estimated and not guaranteed. Delays may occur due to carrier disruptions, holidays, customs clearance or unforeseen events.

Title and risk of loss for products pass to you upon delivery to the designated shipping address. You are responsible for inspecting goods upon arrival. Claims for damaged or missing items must be submitted within a reasonable timeframe after delivery confirmation.

5. Return, Refund & Exchange Rules

All purchases are governed by our separate Return & Refund Policy, which is incorporated into these Terms. Direct exchanges are unavailable; customers must complete a return and place a new order for alternative items. We enforce the 90-day return window and all product condition requirements stated in the Return Policy.

6. Intellectual Property

All content on the Site including text, logos, photographs, graphics, trademarks, product designs and software is the intellectual property of Kitsch or our licensed partners. You may not copy, reproduce, distribute, modify, publicly display or commercially exploit any Site content without our prior written permission. You may not scrape, crawl or harvest website data for commercial purposes without authorization.

7. User-Generated Content

If you submit reviews, comments, photos or other content to the Site, you grant us a perpetual, non-exclusive, royalty-free, worldwide license to use, display, edit and distribute that content for business purposes. You confirm you own all rights to any content you post and your content does not infringe third-party rights, contain harassment, hate speech, malware or unlawful material. We may remove user content at our sole discretion without notice.

8. Prohibited Activities

You agree you will not:

Use the Site for illegal, fraudulent or harmful purposes;
Attempt to hack, disrupt server operations, introduce viruses or malicious code;
Circumvent security measures, access restricted areas without permission;
Use bots, scrapers or automated tools to access the Site without written approval;
Resell our products in large volume without official wholesale authorization;
Violate applicable local, state, federal or international laws while using the Site.

9. Privacy

Your use of the Site is governed by our Privacy Policy, which is incorporated herein. Please review the Privacy Policy to understand how we collect, process and share your personal data.

10. Disclaimers of Warranties

THE SITE AND ALL PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR UNINTERRUPTED, ERROR-FREE SERVICE. We do not guarantee that the website will operate without interruption or that all defects will be corrected.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, KITSCH SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SITE OR PURCHASE OF PRODUCTS. Our total aggregate liability for any claim connected with these Terms shall not exceed the total amount you paid us for the relevant order. Some jurisdictions do not allow limitations of liability, so this clause may not fully apply to you.

12. Dispute Resolution & Governing Law

These Terms are governed by the laws of the State of California, USA, without regard to conflict of law rules. Any dispute arising out of these Terms shall be subject to binding individual arbitration in Los Angeles County, California in accordance with applicable arbitration rules. You waive any right to participate in class action lawsuits or class arbitration against us.

13. Modifications to Terms

We reserve the right to update these Terms of Service at any time. Revisions become effective immediately upon posting on the Site. Continued use of the Site after updates are published means you accept the revised Terms. It is your responsibility to review this page periodically.

14. Third-Party Links

The Site may contain hyperlinks to external websites operated by independent third parties. We have no control over external sites and do not endorse their content, products or privacy practices. You access third-party links at your own risk.