Refund policy

1. General Return Eligibility Window


All orders (US domestic & international) are eligible for returns within 90 days after delivery date. Returns submitted after the 90-day window will not be accepted.

To qualify for return, items must be unused, undamaged, complete with original packaging, all accessories, free gifts and intact tags. Opened, used hair care & beauty products may be rejected due to hygiene restrictions.

2. US Domestic Return Rules


  • Complimentary free return shipping covered by Kitsch. Customers can generate a pre-paid return label directly on our official return portal by entering order number and shipping zip code.
  • Alternative drop-off option: Happy Returns physical locations. No printing or packing labels required for in-store drop-offs.

3. International Return Rules (Including China & Other Overseas Regions)


  • Returns are still allowed within 90 days of delivery, but all return shipping costs are fully borne by customers. We do not provide free pre-paid international return labels.
  • A $12.99 return label processing fee will be deducted from your final refund amount for all international returns.
  • International return transit may take up to 25 business days before our warehouse receives the package. Please reserve sufficient waiting time for processing.

4. Refund Options & Processing Timeline


Available Refund Methods


  1. Original payment refund: Funds will be sent back to your initial payment account (credit card, PayPal, etc.)
  2. Store credit voucher: Equal-value site credit for future purchases on kltsch.it.com

Refund Workflow


  1. Our warehouse will inspect returned items upon receipt, then send an email to inform you of refund approval or rejection.
  2. Bank & credit card providers require additional processing time; refunds may take 2 weeks or longer to reflect in your account balance.
  3. If you fail to receive your refund after checking bank statements and contacting your card issuer, reach out to our support email: support@kltsch.it.com.

Gift Order Special Refund Terms


  • If your order was marked as a gift and shipped directly to the recipient: Refund will be issued as an electronic gift card sent to the gift receiver’s email.
  • If the order was purchased by the gift giver and shipped to their own address: Refund will be returned to the original purchaser’s payment method.

5. Exchange Policy


Direct exchange service is not available. If you need a different size, color or product style, submit a full return request first. Once your refund is issued, place a new separate order for your desired item.

6. Step-by-Step Return Application Process


  1. Visit our official return portal and input your order number plus delivery zip code.
  2. Select the items you wish to return and state your return reason.
  3. US customers download the pre-paid shipping label and pack items for drop-off. International customers arrange self-shipping and print your own return shipping documents.
  4. Wait for warehouse inspection and subsequent refund issuance.

7. Non-Returnable & Non-Refundable Situations


  1. Returns requested over 90 days after delivery
  2. Items that are used, stained, scratched, missing original packaging, tags or matching accessories
  3. Opened personal care/hair care goods without confirmed manufacturing defects
  4. Clearance limited-edition mystery boxes (marked "Final Sale", non-refundable upon purchase)
  5. Manually damaged goods, custom-made personalized items, gift cards and promotional vouchers

8. Order Cancellation Terms (Before Shipment)


You may cancel your unshipped order directly via the order history page after logging into your account. Once your order has been processed and dispatched, cancellation is no longer possible, and you must complete a return request after receiving the package.