Privacy policy

This Privacy Policy describes how Kitsch (“we”, “us”, “our”) collects, uses, stores, shares and protects your personal information when you visit and shop on kltsch.it.com (the “Site”). By accessing and using our website, you acknowledge and agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We may collect personal information you voluntarily submit and data gathered automatically when you interact with our Site.

Information You Provide Directly

Full name, billing & shipping address, email address, phone number
Payment details (credit card, PayPal and other payment information; payment credentials are processed by secure third-party payment processors)
Account login information, order history, product review content
Messages, support inquiries, survey responses, reward program information
Any other details you choose to send to our customer service team

Automatically Collected Information

IP address, device type, browser information, operating system
Access timestamps, pages viewed, click paths, referral URLs
Cookies, web beacons, pixel tags and similar tracking technologies
Shopping cart activity, session duration and site interaction preferences

2. How We Use Your Information

We use collected personal information for the following lawful purposes:

Process, fulfill, ship and track your orders; handle returns, refunds and customer support requests
Create and manage your user account, verify identity and secure account access
Send order updates, shipping notifications, reply to support communications
Deliver marketing emails, promotions, new product alerts (you may unsubscribe anytime)
Improve website functionality, test features, analyze traffic and customer preferences
Prevent fraud, detect security risks, protect our business and enforce our terms
Comply with applicable legal obligations, tax and recordkeeping requirements
Administer loyalty programs, contests and promotional activities you join

3. Cookies & Tracking Technologies

Our Site uses cookies and similar tracking tools to remember preferences, analyze traffic and support targeted advertising.

You may adjust browser settings to block or delete cookies. Blocking cookies may limit certain website functions.

We work with advertising partners to serve relevant advertisements across third-party platforms. Under applicable U.S. state privacy laws, certain data sharing for targeted advertising may qualify as a “sale” or “sharing”. You may opt out via our Do Not Sell My Personal Information page on our website. Global Privacy Control signals will be honored where required by law.

4. Sharing of Personal Information

We do not sell your personal information without your explicit consent, except as permitted under state privacy law. We may share data with trusted third parties strictly to operate our business:

Payment processors to complete transactions securely
Shipping carriers, fulfillment providers for order delivery
IT hosts, analytics vendors, email service providers and platform service providers
Authorized marketing and advertising partners for personalized ads
Law enforcement or government bodies when required by law, court order or legal process
Successor entities in the event of merger, acquisition, asset sale or business transfer

All third-party service providers are contractually required to protect your personal data and only use it for agreed purposes.

5. International Data Transfer

If you access our Site from outside the United States, your personal information may be transferred to and processed in the United States. Data protection laws in the U.S. may differ from those in your home country. By submitting your information, you consent to this cross-border transfer and processing.

6. Data Security

We maintain reasonable administrative, technical and physical safeguards to protect your personal information against unauthorized access, loss, alteration or disclosure.

Credit card data is transmitted via SSL encryption and stored using AES‑256 encryption. We follow PCI‑DSS standards for payment security.

No internet transmission or electronic storage method can be guaranteed 100% secure. We cannot eliminate all security risks.

7. Data Retention

We retain your personal information only as long as necessary:

To complete ongoing orders, resolve support issues
Meet legal, tax and accounting record retention requirements
Defend legal claims
Honor marketing preferences until you opt out

After the retention period, your data will be securely deleted or anonymized.

8. Your Privacy Rights

Depending on your location (California CCPA, EU GDPR and other regional laws), you may have the right to:

Request access to a copy of personal data we hold about you
Request correction of inaccurate personal information
Request deletion of your personal data (“right to be forgotten”)
Restrict or object to certain data processing including marketing
Data portability to receive your information in a usable format
Opt out of sale or sharing of your personal information for targeted advertising

To submit a privacy rights request, send an email to support@kltsch.it.com or use the privacy request form available on our website. We will verify your identity before processing requests.

We will not discriminate against customers who exercise their privacy legal rights.

9. Children’s Privacy

We comply with the Children’s Online Privacy Protection Act (COPPA). We do not knowingly collect personal information from children under 13 years old. If you believe we have received data from a child under 13 without parental consent, contact us immediately at support@kltsch.it.com so we can remove such information.

10. Third-Party Websites

Our website may contain links to external websites. This Privacy Policy applies only to kltsch.it.com. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies separately.

11. Amendments to this Policy

We reserve the right to update this Privacy Policy at any time. Changes take effect once posted on the Site. We encourage you to review this page regularly. Your continued use of our website after updates constitutes acceptance of the revised policy.