Shipping policy

This Shipping Policy governs all orders placed on https://kltsch.it.com (the “Site”). By completing checkout, you acknowledge and accept all terms below.

1. Order Processing Time

Most orders ship same-day or the following business day. Please allow up to 2–3 business days for order processing before dispatch.

Processing occurs Monday to Friday, excluding U.S. public holidays.
No processing or dispatch on weekends and official holidays.
Once your package ships, you will receive a confirmation email containing carrier tracking information.

2. United States Domestic Shipping

Shipping Options & Rates

Standard Shipping: $6.82; **FREE Standard Shipping on orders $35+**

Estimated transit: 5–7 business days after dispatch
Priority Express Shipping: $11.74 (FedEx 2-Day)
Alaska, Hawaii Standard delivery: 5–10 business days
Puerto Rico & U.S. military base addresses: 10–15 business days

Important US Shipping Notes

Delivery timelines are estimates and not guaranteed. Delays may arise from carrier backlogs, weather disruptions, or holiday surges.

Title and risk of loss transfer to you once the carrier delivers the package to your designated shipping address.

3. International Shipping

We offer international shipping to eligible countries shown at checkout. Full destination list is displayed during checkout.
International shipping rates and free shipping thresholds vary by region and will be calculated automatically at checkout.
Estimated transit time: 10–25 business days after shipment, subject to customs clearance speed.
Packages may stop updating tracking status after departing the United States.

Customs, Duties & Taxes (Critical)

All international shipments are Delivered Duty Unpaid (DDU).

Import duties, VAT, customs clearance fees, brokerage charges and local taxes are the sole responsibility of the customer. These fees are not included in your order or shipping cost.

We cannot predict customs charges, and we are unable to cover, reimburse or negotiate any import fees. Refusal to pay local customs charges may result in package abandonment by customs, and no refund will be issued in such case.

4. Tracking & Lost / Missing Packages

Tracking numbers will be sent via email once the label is generated.

The selected shipping carrier is primarily responsible for transit, delivery and lost package investigations. If your package appears lost or undelivered:

First file an inquiry directly with the shipping carrier;
Contact our customer support if further assistance is needed.

We are not liable for delays, lost, stolen or damaged packages caused by third-party carriers, customs authorities or incorrect shipping addresses provided by you.

5. Address Responsibility

You are fully responsible for entering an accurate, complete shipping address at checkout.

We cannot reroute packages after dispatch. If goods are returned to sender due to invalid address, failed delivery or recipient refusal, original shipping fees will not be refunded. Resending will require you to place a new order and pay new delivery charges.

6. Out-of-Stock, Pre-Order & Split Shipments

For pre-order items, expected ship dates are listed on product pages.

We normally hold combined orders until all items are in stock. Split shipment options (if available) will be shown at checkout.

7. Shipping Exclusions

We reserve the right to suspend shipping service to certain regions without prior notice.

We do not ship to restricted, sanctioned jurisdictions.

8. Returns & Shipping Charges

Original shipping fees are non-refundable, unless we shipped incorrect or defective merchandise due to our error.

International customers bear all costs for return shipment as outlined in our Return & Refund Policy.

9. Policy Revisions

We may update this Shipping Policy periodically. Changes take effect immediately upon posting on the Site. Your continued purchase after updates constitutes acceptance of the revised terms.